Digital Exchange of Data
A packaging company needed to work collaboratively with their Suppliers to improve the quality of their products.
Connecting the technical quality issues with the commercial data from SAP’s Supply Chain processes, enabled this business to track all defects from logistics, production and customers, and trace back to root cause. This extended to collaborating with Suppliers to improve their quality and establish counter measure activities to increase satisfaction throughout the Supply Chain and ultimately for the end customers.
What Was The Challenge?
To collaborate with Suppliers directly on quality issues, root cause analysis, corrective actions and claims.
To automate the claim calculation by combining technical production data with commercial supply chain data to increase accuracy
Introduce intelligence into the classification and management of issues
What Did We Do?
Established an integrated solution leveraging SAP’s QM offerings and providing data collection, issue management, and claim processing
Automated the integration between production data and commercial data for all quality issues increase accuracy of identification of root cause analysis
Collaboration tools were set up to share technical information, files and approvals seamlessly between the company and their partners, I.e. material suppliers, trading companies, logistics and insurance partners.
Built intelligent algorithms to determine pricing based on technical and commercial indicators extracted from Supplier Management tool.
Streamlined and reduced the process to essential steps.
What Was The Outcome?
- Internal processes run more efficiently, as automation ensures nothing is missed.
- More accurate correlation between issues to enable better root cause analysis
- Full transparency of defect information and communication between partners.
- Improved Corrective Action and Counter Measure follow up with suppliers
- Better understanding of where the issues are occurring leading to meaningful quality discussions with material suppliers.